![]() Make sure you check with your neighbors or anyone in your house that may have picked up the package prior to contacting us. If by chance a package is lost in transit we are happy to work with you to resolve the issue but we kindly ask that you must report your lost package to the carrier before reaching out to ARE RESPONSIBLE FOR PROVIDING A SECURE DELIVERY ADDRESS. For specific items and high value deliveries we may request a signature on delivery. Do I need to sign for my Eight3five package? When you send the item back, please remember to include your name, return address and a brief description of the fault. Please contact us at with your order number, name and photos of the fault. We reserve the right to request the item be returned for a refund on faulty items and cannot hold items in order to offer replacements. As such if you receive goods that are faulty, or develop a fault within a reasonable time frame we encourage you to contact us to allow us to resolve the issue. While we strive to make every effort possible to deliver fault free goods to you, sometimes mistakes may happen. If you would like to find out the status of your return, please get in touch. Please note we aim to process all returns within 5 working days of receiving your item, but in particularly busy periods this can take longer. ![]() ![]()
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